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PIA Frequent Flyer Program

                Terms & Conditions


Introduction

Definitions
Program Changes
Termination
Breach of Terms and Conditions
Membership Obligations
Use of the Card and Benefits
Earning Points
Redeeming Points
Excess Baggage Awards
FlightUpgrades
Membership Status, Recognition and Benefits
Changes and Reissues Schedule of Fees and Charges



Introduction


The following terms and conditions apply to all members of the program:

Points are credited from the time of enrollment and onward. Points will be accrued to the account of the member whose name is on the ticket, regardless who pays for the travel.

Each Awards+Plus Frequent Flyer number is issued to one specific individual. PIA does not allow friends, family members or corporate colleagues to share an account.
Each member is allowed to obtain one account only and duplicate accounts will be cancelled.
Awards+Plus points are non-transferable, nor can they be transferred to any one upon member's death.
Points will accrue on revenue tickets & no points will be accrued for travel on free
Awards+Plus  incentive tickets.

Requests for retro-active credit must be submitted no later than 6 months following the activity. 

Rebated or free industry tickets used by airline employees (Including Pakistan International Airlines' personnel), tour conductors and travel agency staff along with members of their families, are not eligible for point accrual under the Awards+Plus Programme.

Points are not awarded for travel on fares subject to special promotions and/or deep discounts. 

Points are credited according to the class of service purchased, not the class of service traveled on complimentary upgrades.

Points will be awarded only on the account of the Awards+Plus member who travels.

Points cannot be transferred, combined or exchanged under any circumstances. 

Tickets and vouchers are valid for one year from the date of issue.

In order to avoid misuse of account, members are required to provide their valid membership # and PIN at the time of making an awards request. 

Secrecy of PIN must be maintained by member to avoid any misuse of account. 

In order to avail awards, you are required to send your  request through on-line  or written request along with your identity through mail service or Fax .

Free ticket awards are issued with confirmed bookings/Request status.

One stopover  is allowed free of charge while two stopovers are allowed with redemption of additional points.

Open-jaw ticket(s) are permitted if both airports are within one zone.

Awards +Plus  tickets may be subject to income taxes, airport taxes or other regulatory charges according to the rules & regulations of local Government. Any such charges, if applicable, are the sole responsibility of the member.

Free awards ticket(s) cannot be upgraded by using a separate 
Awards+Plus upgrade certificate or with payment of additional fee. 

Points in the Awards +Plus  Program cannot be bought, sold or exchanged but in case of member running short of points to qualify for Tier criteria PIA gives the relaxation for purchasing points provided that members must have at least 50% of the points required for redemption in their account to avail this facility for themselves, family members and their nominees. 

 

In order to maintain Sapphire and Diamond status, member must travel or accumulate the required number of points in each calendar year .However, PIA has introduced complimentary tier retention of all members who have maintained Sapphire and Diamond status since last three years but did not qualify for current year.

Any case of fraud/embezzlement including misuse of Ticket(s)/Excess Baggage vouchers/Upgrades  in connection with the Awards+Plus Program will be subject to appropriate judicial procedures. PIA reserves the right to cancel the membership and  all earned points will be forfeited.

PIA reserves the right to check the identity of passenger using Awards+Plus ticket(s)/Excess Baggage vouchers/Upgrades.

Awards+Plus points earned each year are valid for subsequent  three years. However Diamond/Sapphire members, who are maintaining their tier level for the last three years , would get the waiver of their expiry points for the current year. 

Pakistan International Airlines reserves the right to withdraw Awards+Plus membership and forfeit points if anyone violates specified Awards+Plus terms and conditions. Membership in the PIA Awards+Plus Frequent Flyer  Program is subject to local laws and restrictions of the country where the member resides. The Awards+Plus membership card remains the property of Pakistan International Airlines, and must be surrendered upon demand by the airline. 

Note: Please notify address change or profile to Awards+Plus program office through online  service  or mail.

Definitions

In these Terms and Conditions unless the context otherwise requires:

"PIA " means Pakistan International Airlines.

"Active Member" is a Member who has recorded Point activity i.e., Point earning or redeeming on their membership account within the previous consecutive 36 month period.

"Award" means any PIA or partner products or services, which have been nominated by PIA or the partner as eligible to be obtained by a Member redeeming Points through PIA Frequent Flyer Program.


"Benefits" means any of the facilities, services or arrangements offered or available to the Member from time to time as a result of membership in PIA Frequent Flyer including earning and redeeming Points and Awards

"Rule Booklet" means the membership benefits brochure updated and published from time to time by PIA including this website.

"FFP Membership Card or FFP Card" means the PIA card issued to the Frequent flyer Program Member.

"Eligible Flights" has the meaning given in clause 9.2.1.

"Frequent Flyer Partner Airline" means those airlines with which PIA has entered into an agreement to provide for members to earn points when flying on  other airline's flights and/or to redeem Points on other airline's flights.

"Frequent Flyer Partner Service" means those non-airline companies with which PIA has entered into an agreement to provide for members to earn points when acquiring certain goods and services from the other company and/or redeeming Points for certain goods and services from the other company.

"Frequent Flyer Service Center" means the center established by PIA where membership information is processed and PIA Frequent Flyer is administered.

"Member" means the person who is a Member of PIA Frequent Flyer
Awards+Plus  and whose name is printed on the Card as well as registered into the program.

"Partner Flight Award" means a flight on a specified Frequent Flyer Partner Airline that can be obtained by redeeming Points through PIA Frequent Flyer.

"Partner" means spouse and children of the primary member.

"PIN" means the Personal Identification Number that is issued to the Member.

"Points" means frequent flyer points awarded to Members in PIA Frequent Flyer pursuant to these Terms and Conditions.

"PIAC" means Pakistan International Airlines Corporation.

"PIA Flight Award" means a flight operated and marketed by PIA, which can be obtained by redeeming Points through PIA Frequent Flyer.

"PIA
Awards+Plus" means the frequent flyer program operated by PIA by which members earn points for certain travel or other goods or services obtained and may redeem these Points for Awards.

"Schedule of Fees" means the schedule of fees that relate to membership in PIA Frequent Flyer as amended from time to time.

"Terms and Conditions" means these terms and conditions, as amended from time to time.

Program Changes

3.1 PIA reserves the right at all times to make any changes to the PIA Frequent Flyer Terms and Conditions, Awards or Benefits offered, and the Schedule of Fees in its sole discretion, including but not limited to:

Changes to rules governing

   Earning and redeeming of Points.
   Point earning and redemption rates.
   Flight Award blackouts or non-bookable periods.
   Limitations on the number of Flight Awards redeemable on particular flights.
   Continued availability of Awards.
   Award restrictions or conditions.
   Ticketing procedures.
   Ticketing and services charges.
   Expiry of accrued Points.


Changes to the parties included or Frequent Flyer Partner Services; and

Changes to Frequent Flyer Partner Airline or Frequent Flyer Partner Service   participation including restrictions on earning and/or redeeming Points, cancellations, Point earning and redemption levels.

3.2 PIA will use all reasonable endeavours to advise members of any changes to these Terms and Conditions, but will not be liable in any way for any failure to do so. Refer to this website for all current Terms and Conditions and Schedule of Fees for PIA Frequent Flyer.

3.3 Without limiting this clause 3 in any way, members will be taken to have received notice of any changes to these Terms and Conditions if PIA notifies the Member of the change by any method including but not limited to by providing notice to the address provided by the member to the Frequent Flyer Service Center and/or by posting details of the changes on this website.

3.4 PIA is not liable for any Award not being available or for limitations on capacity available for the redemption of Awards.

3.5 PIA expressly reserves the right in its absolute discretion to withdraw, cancel, withhold, deny access to or use of or in any way change any of the Awards or Benefits previously advertised, offered to or accepted by any member at any time. This includes the right to discontinue PIA products, services or flights, Frequent Flyer Partner Airline products, services or flights, product services or flights or Frequent Flyer Partner Service products or services. PIA will not be liable for any loss or damage suffered by the member resulting from such withdrawal, cancellation, denial, variation or change.

3.6 PIA gives no warranty as to the continuing availability of PIA Frequent Flyer, any Award or any other Benefit.

Termination

4.1 PIA expressly reserves the right to terminate or alter (whether materially or otherwise) PIA Frequent Flyer at any time.

4.2 PIA reserves the right at any time in its absolute discretion and without notice to suspend or terminate the membership of any Member and/or the right of any member to use the Card or any Award or Benefit.

4.3 Membership will terminate automatically on the death of a Member. Points earned but not redeemed at the time of death will be cancelled. PIA will terminate the Member's account on receipt of notification of the death of the Member.

4.4 PIA Awards +Plus Programme has the right to terminate membership if no travel activity is recorded in member's account within three consecutive years.

Breach of Terms and Conditions

5.1 Any breach of these Terms and Conditions by a Member whether intentional or otherwise may result in suspension or termination of membership and/or cancellation of Points, Awards and/or Benefits at the sole discretion of PIA.

5.2 PIA is not, and will not be, liable for any Member's accumulated Points, Awards or any other Benefits. In the event of suspension or termination of membership or termination or other material alteration to PIA Frequent Flyer, such Points, Awards or Benefits may also terminate or be extinguished.

5.3 PIA reserves the right to cancel or refuse to honour any Award (including any Flight Award) which was sold, assigned, transferred or otherwise obtained or redeemed in breach of the Terms and Conditions at any time, without liability.

5.4 PIA reserves the right to reverse or cancel any Points credited to a Member incorrectly, not in accordance with or in breach of the Terms and Conditions at any time without liability.

5.5 PIA reserves the right to suspend membership, reverse or cancel any accrued Points from a Member's account in the event that monies are owed by that Member to PIA or any of its subsidiaries and such monies remain unpaid after the due date.

Membership Obligations

6.1 Members must not:

abuse PIA Frequent Flyer, any Awards, Benefits, facilities, services or   arrangements accorded to the Member as a result of membership in PIA Frequent Flyer;

Act in any way which is likely to be detrimental to the interests of PIA or PIA Frequent Flyer or any PIA Frequent Flyer Partner Airline or Frequent Flyer Partner Service;

Supply or attempt to supply misleading information, or make any misrepresentation to PIA Frequent Flyer or any PIA  Frequent Flyer Partner Airline or Frequent Flyer Partner Service; or act in any way which in PIA's reasonable opinion breaches or is likely to breach these Terms and Conditions or is inconsistent with the intent of these Terms and Conditions.

6.2 Members must comply with these Terms and Conditions at all times.

Membership

7.1 Membership of PIA Frequent Flyer is open only to individuals at least over 12 years of age or individuals purchasing a seat. Membership is offered at the discretion of PIA and PIA has the right to accept or reject any application for membership in its sole discretion.

7.2 Each Member may maintain only one PIA Frequent Flyer account that must serve all business and personal needs.

7.3 Each Member will be assigned a membership number upon acceptance of enrolment in PIA Frequent Flyer. Each Member will also be assigned a Personal Identification Number (PIN) which along with his/her membership number, surname, birth date, and/or recent travel details will be used for security of membership information. It is the Member's responsibility to ensure that this PIN is kept secure and other security information is kept secure.

7.4 Each Member must advise PIA Frequent Flyer of any change of name, address, or other details as soon as practicable after the change. PIA is not responsible for any failure by the Member to adequately notify PIA of the change. Changes to address can be made by calling the Frequent Flyer Service Center or updating your details directly on our website www.piaawards.com (You must supply your PIN.) Written proof must be supplied for any change of name.

7.5 It is a condition of membership that you consent and authorize PIA to provide the information on your application form and other information that you provide to PIA, to Frequent Flyer Partner Airlines, Frequent Flyer Partner Services and any other person (including without limitation a related body corporate, agents and contractors) for the purpose of:

(i) PIA providing services, including the awarding of Points to you;

(ii) PIA improving PIA customer service, including by means of research,  marketing, product development and planning;

(iii) PIA marketing its products or services or the products or services of its partners; and

(iv) Any third party providing services to PIA and Members in connection with the administration of PIA Frequent Flyer. This information will be transferred to or from Pakistan for these purposes. If all or any part of the requested information is not provided by the Member, the services provided to you by PIA may be affected.

7.6 PIA will provide you with access to and correction of your personal information held by PIA on request by you to the extent permitted or required by law. Only the Member named on the account will be entitled to access account information. However, PIA does comply with validly served and executed court orders and subpoenas and cooperates with investigations by state and federal agencies in accordance with internal PIA policy. Under these circumstances, or where otherwise required by law, your account information may be shared with others with or without your knowledge or consent.

Use of the Card and Benefits

8.1 By using the Card or claiming any Benefit, the Member agrees to be bound by the Terms and Conditions and provides the consent specified in clause 7.5.

8.2 The Card is and will remain the property of PIA and must be returned on demand. It is not a credit card.

8.3 The Card is valid for use only by the Member and it is not transferable in any circumstances. The Card is valid for use only during the period indicated on it.

8.4 PIA reserves the right to require the Member to produce the Card at any time while ticketing or while the Member is travelling or otherwise claiming or utilizing any Awards or Benefits.

8.5 In the event of loss, theft or unauthorized use of your Card, it is your responsibility to immediately advise the Frequent Flyer Service Center or, if outside Pakistan, your local PIA office. Until loss, theft or unauthorized use of the Card is notified to PIA, the Member is liable for all use of the Card. PIA will not be liable for misuse of a lost or stolen Card or any unauthorized use of a Card.

8.6 Replacement cards: A Replacement Card Fee (set out in the Schedule of Fees) will be charged when a replacement Card is issued.

8.7 Replacement Card Fee-Waivers
   
Effective 2006, fee for re-issuance of a card due to loss or damage has been waived off, members are not required to pay any charges. Only 300 points will be deducted for Emerald card holders whereas Sapphire and Diamond members are fully exempted from charges and points deduction.


Earning Points

9.1 General

9.1.1 To earn Points, Members must quote their name and membership number when utilizing eligible PIA, PIA  Frequent Flyer Partner Airlines products or services or Frequent Flyer Partner Services.

9.1.2 Points can only be earned in relation to acquiring goods or services or other transactions made by the Member after the Member's enrolment date. Points can only be applied to the account of the Member who is acquiring the goods or services or making any other transaction in partners services. Points will not be awarded (and may be deducted from Members' accounts) for cancellations or refunded products, except that PIA at its discretion may give Points for flights where cancellation is for operational reasons.

9.1.3 Each Member is responsible for ensuring that Points are properly credited to his/her account. Where a Member contends that Points have been earned but not credited, or in cases where PIA deems verification is required, PIA reserves the right to require proof of earning from the Member, including copies of ticket coupons and/or original boarding passes from flights claimed to have been flown or copies of receipts or similar documentation; for example, car rental agreement, hotel voucher or hotel bill.

9.1.4 Any discrepancies must be brought to the attention of the Frequent Flyer Service Center by the Member within 6 months of the applicable flight or transaction. No amendments can be made after this period. PIA will be the final arbiter in any Points disputes.

9.1.5 Members of PIA Frequent Flyer who are also members of other airline, hotel or car rental frequency programs can only receive Points in one program for the same flight, hotel stay, car rental or other transaction unless otherwise specified. Members of more than one such program must nominate prior to travel, stay or rental on which scheme they wish to earn Points. Points cannot be transferred between loyalty schemes conducted by PIA and its partners and non-partners.

9.1.6 Awards, tickets and any accumulated Points cannot be sold, assigned, transferred or otherwise redeemed (whether for valuable consideration or otherwise) except in accordance with the Terms and Conditions.

9.2 Points for Air travel

9.2.1 Points for air travel may only be earned for paid travel on regular scheduled flights (subject to clause 9.2.2) where a PIA flight number (or the flight number of any PIA or Frequent Flyer Partner Airline) is entered on the ticket ("Eligible Flight"). In situations where it is a PIA aircraft but where another airline's flight number is entered on the ticket, Points are not earned unless that particular airline is a Frequent Flyer Partner Airline or a PIA. 

9.2.2 Points will not be credited for travel on Special Hajj Flights, free tickets, including: tickets issued as Flight Awards or rewards, travel industry rebated tickets such as AD75, ID50, ID 75 etc, special discounted tickets such as journalist discount (JD) or concessions allowed over/above the prevailing market fares ,    competition prize tickets, tickets acquired at an auction, or on tickets which are subject to any specific provisions excluding the accumulation of Points.

9.2.3 Points are awarded for chartered flights, provided member communicates relevant flight details to PIA Awards +Plus programme by sending copies of boarding pass(es).  Provision of flight details is mandatory because these chartered flights are not supported by existing system for auto accrual of points.

9.2.4 Points are credited to your account according to flown sector and  class of services purchased. In order to calculate the points to be awarded to your account Under the Frequent Flyer Program, please use
Points Calculator

· Business Class - Is entitled to  25% bonus points
· Economy Plus  - Is entitled to  10% bonus points

This is one more way that PIA is helping members accrue mileage more quickly, so that they can qualify for awards sooner!

9.3 Point Validity

9.3.1 Members have at least three calendar  years in which to redeem points earned through the Frequent Flyer Program. All points expire on 31 December after Three calendar years.
Example-1:
Points earned for a PIA flight taken on 20 January 1999 will expire on 31 December 2002.
Example-2: Points earned on 20 December 1999 will  expire on 31 December 2002. Any unused points will be deleted from members' accounts once the expiration date has been reached, and cannot be reinstated after that time.

9.3.2  Complimentary tier retention of all the members who have maintained Sapphire and Diamond status since last three years but did not qualify in current year.  Additionally, for all such members, points that are expiring  on 31st December will also be retained till 31st December of next year.



9.4 Activity Statements

9.4.1 PIA may in its absolute discretion mail  activity statements or Members can view  on
Awards+Plus" website www.piaawards.com.

9.4.2 Any Member who is a non-Active Member may be excluded from receiving activity statements as well as other marketing and program material.

Redeeming Points

10.1 General

10.1.1 Awards are subject to capacity controls and availability is limited. PIA, PIA Frequent Flyer Partner Airlines and Frequent Flyer Partner Services limit the number of seats and other products or services available to Members at their absolute discretion. These depend on the flight, date, season and destination and some flights may not have any Award seats available. Once Award seats are filled, there may be no more Award seats available. Seats for Award travel are booked in special classes of service. If the class of service applicable to the Award is not available, another flight, date or destination must be selected. Reserving a seat in an incorrect class of service may be a breach of these Terms and Conditions.

10.1.2 Members will be personally liable for any and all costs, taxes, charges, claims or liabilities of whatever nature (including without limitation all ticket taxes) arising from the provision or availability of any Awards or Benefits whether these are provided by PIA, or  by a PIA Frequent Flyer Partner Airline(s) or Frequent Flyer Partner(s) Service.

10.1.3 It is the responsibility of each Member to keep track of any and all redemptions made against their account and ensure that sufficient Points are held in credit to cover any un-ticketed Award Flights or services. Members must report any unauthorized Award claims from their account within 12 months of the occurrence. Corrective action cannot be taken after that time.

10.1.4 You may assign any Award you earn through PIA Frequent Flyer to any individual, provided the Points Shortfall requirement is being met.

10.1.5 Awards may not be sold or exchanged for cash or for any other form of consideration. Points may not be pooled, assigned or transferred to any other person (including but not limited to another Member).

10.1.6 In case of fraud of embezzlement in connection with the Frequent Flyer Program will be subject to appropriate judicial Procedures. PIA reserves the right to invalidate all earned points And awards. The airline may also declare a member's account Invalid.

10.2 Flight Awards

10.2.1 Children aged 2 years or over will be charged the full adult Award Point level for any Flight Award as set out in the Rule Booklet and updated from time to time.

10.2.2 If the Member is a minor (12 years of age or younger), reservations must be made on his or her behalf by a parent or legal guardian.

10.2.3 Flight Awards booking are subject to availability of seats and all redemption requests are processed on the basis of travel date.

10.2.4 Flights Awards may only be redeemed on Eligible Flights of PIA, PIA  Frequent Flyer Partner Airlines and may impose restrictions on the redemption of Flight Awards on certain flights from time to time.

10.2.5 Flight Awards are not permitted on Special Hajj flights on Hajj Fares. 

10.2.6 Flight Awards Journey for performing Umra must be completed before 15th of Ramadan.

10.3 Flight Award Ticketing

10.3.1 All PIA Flight Award bookings must be ticketed through system  by PIA Offices only.

10.3.2 Flight Award tickets will be valid for one year from the original ticketed  date unless otherwise specified.

10.3.3 Re-Issuance of lost flight Awards ticket is not allowed.

10.3.4 Flight Award Tickets which are not lost and cannot be presented at airport check-in on the day of departure, will not be reissued. A commercial fare ticket must be purchased if travel is still required.

10.3.5 Changes to Flight Award bookings incurs applicable redemption of Point  subject to available points  in the Member's account.

10.4 PIA Flight Awards - Redeeming Points, Changes and Reissue


10.4.1 The redemption rules for redeeming PIA Flight Awards are available on
Awards+Plus  website REDEMPTION TABLE or published Rule Booklet. They are subject to change from time to time  at the discretion of PIA.

10.4.2 The following conditions govern the redemption of Points for PIA Flight Awards:

(a) Failure to board the booked sector of an Award itinerary (no-show) will result in redemption of additional points (as set out in the Schedule of Fees and Charges).

(b) A maximum of 3 stopovers may be included in any Award itinerary and only one stopover is permitted at one city. One free stopover is permitted on the whole itinerary. Two additional en-route stopovers will require the redemption of 5,000 Points for International and 3,000 point for Domestic. 
A stopover is defined as: When a passenger arrives at an intermediate point and is not scheduled to depart within 24 hours of arrival.

(c) Open Jaw and Surface Sectors are permitted within the same zone. Open Jaw  found at the point of origin or destination when arrival and departure occur at different ports. Surface Sectors - are inflowing segments of an itinerary occurring between the points of origin and destination.

(d) Open dated Awards ticket(s) is/are not permitted.

e) Wait list on requested flight is not permitted.   

10.4.3 PIA Flight Awards may not be available on flights that are designated as a PIA flight number but operated by another carrier's aircraft (code-shared) or in situations where it is a PIA aircraft but where another airline's flight number is entered on the ticket (unless that particular airline is a Frequent Flyer Partner Airline or a PIA). 

10.4.4 Any change(s) in PIA Flight Award reservation ( for example, change in flight number and / or date of travel ),change of booking can be made without incurring a service charge, prior to ticket collection .However, requests for changes in reservation after ticket has been issued will be considered as fresh requests and will incur applicable charges.



10.4.5 Prior commencement of travel, booking can be made after deduction of points as set out in the Schedule of Fees.

10.4.6 On request to cancel ticket and re-credit Points. Only Points that have not expired will be re-credited.

10.4.7 After commencement of travel, simple date or flight number changes within ticket validity may be made to Award travel on PIA flights only. The Revalidation Fee applies.

10.5 PIA Flight Awards - Cancellation and Refunds

10.5.1 PIA Flight Award tickets issued for travel on PIA may be submitted for refund and reaccredit prior to commencement of travel. (Where applicable, only Points that have not expired will be re-credited.) A Cancellation Fee (as set out in the Schedule of Fees) will apply.

10.5.2 Once travel has commenced on a PIA Flight Award ticket and the remaining travel is not completed,  points for un-used ticket  can be re-credited to the accounts (as set out in the Schedule of Fees).

10.5.3 Failure to board a booked PIA Award flight (no-show) may constitute a cancellation of the entire itinerary. The Change of flights will incur a  Fee (as set out in the Schedule of Fees).

10.5.4 Where PIA Award flights are cancelled due to operational reasons and reasonable alternative travel cannot be arranged, PIA will waive the Cancellation Fee on any Award ticket submitted for refund and reaccredit in accordance with clause 10.5.1.

Excess Baggage Awards

11.1 PIA is pleased to offer our valuable free offers, including vouchers for waived excess baggage allowances. Vouchers can be purchased in multiple of 20 kilos each per one-way travel. There is no limit to the number of vouchers which can be used for each journey. No refunds are permitted for partially used vouchers.

Upgrades

12.1 Flight Upgrades  

12.1.1 Flight Upgrades are available by redeeming Points outlined in the Rule Booklet as updated from time to time.

12.1.2 Flight Upgrades can only be redeemed and booked on domestic or international flights with a PIA flight number where the aircraft is operated by PIA. Upgrades are subject to availability in Award booking classes and at the levels set out in the Rule booklet and displayed on the PIA website at Flight Upgrades. Availability and capacity on available flights are limited.

12.1.3 Flight Upgrades can be redeemed subject to availability by submitting online Redemption Form available at website or sending an application by mail to
Awards+Plus officeAll redemption requests will be processed on the basis of traveling date.

12.1.4 Flight Upgrades cancelled within 24 hours of flight departure, or failure to board a booked flight (no-show), will incur fees (as set out in the schedule of fees).

12.1.5 The following conditions apply to the use of Flight Upgrades ("Upgrades"):

(a) The Upgrade cannot be utilized in conjunction with a Flight Award ticket, travel industry reduced fare ticket, prize ticket or any other promotional offer.

(b) The availability of Upgrades is strictly limited and subject to capacity controls.

(c) The Upgrades may only be used to obtain an upgrade for one class of service on each flight. Flight Upgrades cannot be redeemed using a combination of Points and Upgrade Credits.

(d) Points will be earned only for the class of service that has been purchased, rather than the upgrade class that may be facilitated via the Upgrade.

(e) Pre-booking times may be determined by the Member whose Points are used to redeem the Upgrade.

(f) Fare rules of the fare originally purchased apply, irrespective of upgraded travel class.

(g) Upgrades cannot be used in conjunction with an open-dated ticket.

(h) Free Award tickets cannot be upgraded by using a separate Awards upgrade, or by paying an additional fee.

Membership Status, Recognition and Benefits

13.1 Membership Status

13.1.1 Retention of membership status in a particular status level of PIA Frequent Flyer is dependent upon maintaining the Status Credits applicable to that level. Status Credits required to attain/retain Sapphire and Diamond status levels are set out at Status and Privileges.

13.1.2 Membership status levels are valid for a minimum of one year.

13.1.3 Status Credits are only earned on Eligible Flights of PIA.

13.1.4 Members who earn, within a calendar year, either a minimum of 30,000 Points (Base+Class of service) or 25 trips on PIA are automatically promoted to the Sapphire tier. Members who earn, within a calendar year, either a minimum of 70,000 Points (Base+Class of service) or 50 trips on PIA are automatically promoted to the PIA Diamond tier.

13.2 Other Benefits

13.2.1 PIA reserves the right to alter the benefits and recognition available to any status level at any time.

General

14.1 Governing Law: The Terms and Conditions and membership in PIA Frequent Flyer Program is governed by PIA.  

15.1 PIA-SCB CoBrand Members

 Email Updation:

Upon receipt of the PIA Awards +Plus card, members are required to update their email address by availing the ‘Change Profile’ option.

 It is the responsibility of the members to update their email address. PIA and SCB will not be responsible for any event or consequences that may arise if the email address is not updated and/or in case of any delay, unauthorized use or interceptions thereof of the mail, membership card number or the PIN code.”

Redemption:

If PIA-SCB CoBrand members are redeeming their accumulated points against any PIA awards(s), their PIA Awards +Plus points will be redeemed first and then after fully exhausting PIA points SCB points may be redeemed for meeting any points shortfall requirement ( not foregoing any applicable capping restrictions).

Points Purchase for top up: 

PIA Awards +Plus points can be purchased against PKR 1.50 per point (for members residing in Pakistan) or at USD 0.025 i.e. 2.5 cents per point (for overseas members).
Points can be purchased by members to meet a shortfall in points while redeeming rewards.
However, members must have at least 50% of the points required for redemption in either their PIA Awards +Plus account or in their PIA-SCB CoBrand account to avail this facility for themselves, family members and nominees.

16.  Schedule of Fees and Charges

16.1 Service Fee

Incase of Re-deposit of issued Award.2,000 points will be deducted.

Note: Expired points during the processing of an Award cannot be re-deposit.

16.2 No-show Charges

·         2,000 Points or Rs.3,000 on Domestic routes.

·         4,000 Points or Rs.6,000/100 US $ on International routes.

16.3 Re-routing of Sector

Re-routing of sector after issuance of Award with in the same zone.2000 Points will be charged.

16.4 Re-issuance of lost Card 

Effective 2006, fee for re-issuance of a card due to loss or damage has been waived off, members are not required to pay any charges. Only 300 points will be deducted for Emerald card holders whereas Sapphire and Diamond members are fully exempted from charges and points deduction.    







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