General Information
Domestic Passengers should please arrive at the airport at least 90 MINUTES prior to your scheduled departure time. International passengers should please arrive at the airport THREE (03) HOURS prior to your scheduled departure time. When going through security, please have your personal identification National Identity Card (CNIC) or valid passport along with printed copy of web-ticket before entering Airport restricted area for necessary verification.


ONLINE CREDIT CARD PURCHASE
Terms and Condition

  1. A passenger who has made online booking(s)/Ticketing (whether for his/her travel alone or for a group of persons traveling with him/her) using his/her own credit card is required to be a part of traveling party and must present the said CREDIT CARD along with National Identity Card or Passport to PIA airport check-in staff at the time of check-in.

  2. If passengers wish to take refund, he/she must cancel the reservation through PIA Contact Center at 111-786-786 (or International Toll Free numbers) and send an e-mail to PIA web refund unit at KHIWTPK@PIAC.AERO with web ticket receipt and last four digits of credit card.

  3. Pakistan International Airline reserves the right to deny boarding who does/do not comply with PIA laid-down policies/requirements without any liability accruing to Pakistan International Airline whatsoever.

  4. Please contact your credit card issuing bank in case there are any additional charges in your statement.

  5. Discounts approved on selected international routes for students, senior citizens and blind passengers are offered at PIA Ticket offices only.

  6. Terms and conditions and/or other information including but not limited to penalties, free baggage allowances, refunds and changes in reservations provided through this website may be updated, amended, changed or removed by PIA at anytime and without further notice to you. By using PIA’s web ticketing service you agree to be bound by the latest version of such terms/conditions/information & documents.

  7. Please ensure that you re-read and review the terms/conditions/information & documents every time you use PIA’s web ticketing services

Your cooperation will be appreciated for your own security and prevention of credit card fraud.



Change of Booking

  • Change of booking is allowed on Web tickets subject to PIA's terms and conditions.

  • Web-tickets are non-transferable, non-endorsable, non re-routable & non-exchangeable.

  • All un-utilized Web Tickets are acceptable for refund as per PIA refund policies (Conditions apply).



ONLINE BOOKING
Terms and Condition

Bookings made online are temporary and must be purchased from nearest PIA Ticket Office within six hours to avoid cancellation. Please visit nearest PIA Ticket office along with system generated booking confirmation email (sent to your email address at the end of online booking) or print a copy of itinerary upon completion of booking, to make the payment and avoid cancellation. Please note that the reservation will not be considered as confirmed unless a valid ticket is purchased.

For bookings made on the day of flight departure, please complete ticket purchase either within the purchase time limit of up to six hours or at least four hours before scheduled departure time of flight (whichever is earlier).

The fare is not guaranteed until purchase confirmation is attained.

  1. Check-in closes 30 minutes prior to scheduled departure for domestic flight(s), one (01) hour prior to scheduled departure for International flight(s).

  2. Travel agents are not allowed to issue tickets against bookings made online.

  3. Discounts approved on selected international routes for students, senior citizens and blind passengers are offered at PIA Ticket offices only.

  4. Terms and conditions and/or other information including but not limited to penalties, free baggage allowances, refunds and changes in reservations provided through this website may be updated, amended, changed or removed by PIA at anytime and without further notice to you. By using PIA’s web ticketing service you agree to be bound by the latest version of such terms/conditions/information & documents.
     

Please ensure that you re-read and review the terms/conditions/information & documents every time you use PIA’s web ticketing services.

Please remember to carry the following documents at Airport for verification at the time of Check-in:

  1. Original Credit Card used for Web Ticket Purchase.

  2. Computerized National ID Card (CNIC) or valid Passport.

  3. Printout of Web ticket receipt or E-ticket confirmation receipt sent to passengers email address.


For any further inquiry, please feel free to call our toll free phone numbers, depending upon your location:

  • Domestic Queries Only - 111-786-786

  • USA/Canada Queries - 1-800-578-6786

  • UK Queries - 800-587-1023

  • Saudi Arabia Queries - 800-844-0524

  • U.A.E Queries - 8000-441-1270.

  • France Queries - 0800-90-5350.


Important Information on Free Baggage Allowance

  • For all domestic travel, free baggage allowance is 20, 25 and 30 Kilograms for Economy, Economy Plus and Business Classes respectively.

  • For all flights from Pakistan to UK, UAE, KSA, Muscat & To/From Europe free baggage allowance for in-bound and out-bound journey is 30 and 40 Kilograms for Economy and Business Classes respectively.

  •  For all flights from UAE to Pakistan, free baggage allowance is 50 and 60 Kilograms for Economy and Business Classes respectively.

  • For all flights from KSA to Pakistan, free baggage allowance is 45 and 55 Kilograms for Economy and Business Classes respectively.

  • For all flights from Muscat – Oman to Pakistan, free baggage allowance is 40 and 60 Kilograms for Economy and Business Classes respectively.

  • For all flights from UK to Pakistan, free baggage allowance for in-bound and out-bound journey is 40 and 50 Kilograms for Economy and Business Classes respectively.

  • For all flights between Pakistan and USA/Canada, free baggage allowance for adult passenger includes 2 pieces of 28 Kilograms each and for infants 1 piece of 28 Kilograms in both Economy and Business class. *Conditions on size/dimension of hand and check-in baggage apply.

        Excess baggage is subject to applicable fee as per prevalent policy.


Important Information on Penalties & Refund Charges

  • Refund charges are Rs. 400/- for reservations cancelled 48 hours before flight departure. 30% of sector fare will be deducted for reservations cancelled within 48 hours & before 01 hour in flight departure. 50% of sector fare will be deducted for reservations cancelled within 01 hour of flight departure on all domestic travel. In case of partially utilized tickets, refund charges would apply after deducting fare of utilized sectors.

  • Refund charges for totally un-utilized tickets are PKR 2000/- for all flights from Pakistan to UK, USA, UAE, KSA, GULF, Europe & Canada. For half used tickets, one-way applicable fares will be deducted. For partially used tickets applicable sector fares of utilized legs will be deducted.

  • Refund charges for totally un-utilized tickets are USD 125/- for all flights from USA to Pakistan. For partially used ticket refund charges on ex-USA flights are equivalent to one-way/applicable fare on utilized legs plus USD 65/- . *conditions are different for tickets sold in ‘O’ class.

  • Refund charges for totally un-utilized ticket are CAD 200/-. For partially used tickets deduction of one-way (or utilized leg) fare and CAD 200/- will charged for all flights ex-Canada.

  • Refund charges for totally un-utilized tickets are GBP 100/- for all flights from UK to Pakistan. For partially used tickets deduction of GBP 100/- & one-way/applicable fare on utilized legs will be made.

  • For all flights ex-UAE, AED 80/- will be charged for totally unutilized tickets. For partially used tickets, deduction of AED 80/- & one-way/applicable fare on utilized legs will be made (subject to seasonal variation). Additional charges may be applicable by DNATA.

  • For totally un-utilized tickets cancelled prior 72 hours of flight departure, no refund charges will be applied for all flights from Riyadh and Dammam (ex-Saudi Arabia). However, SAR 50/- will be charged for totally unutilized tickets cancelled within 72 hours of flight departure. For partially used tickets, deduction of SAR 50/- & one-way/applicable fare on utilized legs will be made.

  • For totally un-utilized tickets a sum of EUR 50/- will be deducted for all flights from Oslo/Copenhagen/Paris to Pakistan. For partially used tickets, deduction of one-way fare/applicable fare on utilized legs & EUR 50/- will be made.

 

CONDITIONS OF CONTRACT AND OTHER IMPORTANT NOTICES
 

NOTICE:

If the passenger's journey involves an ultimate destination or stop in a country other than the country of departure the Warsaw Convention may be applicable and the Convention governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss of or damage to baggage. See also notices headed "Advice to International Passengers on Limitation of Liability" and "Notice of Baggage Liability Limitations"

International carriage to or from Canada is governed by the Montreal Convention, under which the limits of liability are as follows.
1. There are no financial limits in respect of death or bodily injury;
2. In respect of destruction, loss of, or damage or delay to baggage, 1000 Special Drawing Rights (approximately EUR 1,200; US$1,470) per passenger in most cases.
3. For damage occasioned by delay to your journey, 4,150 Special Drawing Rights (approximately EUR 5000; US$ 6000) per passenger in most cases.

 

CONDITIONS OF CONTRACT:

  1. As used in this contract "ticket" means this passenger ticket and baggage check, or this itinerary/receipt if applicable, in the case of an electronic ticket, of which these conditions and the notices form part, "carriage" is equivalent to "transportation", "carrier" means all air carriers that carry or undertake to carry the passenger or his baggage hereunder or perform any other service incidental to such air carriage, "electronic ticket" means the Itinerary/Receipt issued by or on behalf of Carrier, the Electronic Coupons and, if applicable, a boarding document. "Warsaw Convention" means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October 1929, or that Convention as amended at The Hague, 28th September 1955, whichever may be applicable.

  2. Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such carriage is not "international carriage" as defined by that Convention.

  3. To the extent not in conflict with the foregoing carriage and other services performed by each carrier are subject to: (i) provisions contained in the ticket; (ii) applicable tariffs; (iii) carrier's conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of carrier), except in transportation between place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply.

  4. Carrier's name may be abbreviated in the ticket, the full name and its abbreviation being set forth in carrier's tariffs, conditions of carriage, regulations or timetables; carrier's address shall be the airport of departure shown opposite the first abbreviation of carrier's name in the ticket; the agreed stopping places are those places set forth in this ticket or as shown in carrier's timetables as scheduled stopping places on the passenger's route; carriage to be performed hereunder by several successive carriers is regarded as a single operation

  5. An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its Agent.

  6. Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents, servants and representatives of carrier and any person whose aircraft is used by carrier for carriage and its agents, servants and representatives.

  7. Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage moving in international transportation complaint must be made in writing to carrier forthwith after discovery of damage and, at the latest, within seven days from receipt; in case of delay, complaint must be made within 21 days from date the baggage was delivered. See tariffs or conditions of carriage regarding non-international transportation.

  8. This ticket is good for carriage for one year from date of issue, except as otherwise provided in this ticket, in carrier's tariffs, conditions of carriage, or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation if the applic-able fare has not been paid.

  9. Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections.

  10. Passenger shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, if no time is fixed, early enough to complete departure procedures.

  11. No agent, servant or representative of carrier has authority to alter, modify or waive any provision of this contract.

NOTICE OF BAGGAGE LIABILITY LIMITATIONS:

 

    Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel (including domestic portions of international journeys) the liability limit is approximately US$9.07 per pound (US$20.00 per kilo) for checked baggage and US$400.00 per passenger for unchecked baggage. For travel wholly between U.S. points, Federal rules require any limit on an airline's baggage liability to be at least US$1,250.00 per passenger. Excess valuation may be declared on certain types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from the carrier.


ADVICE TO INTERNATIONAL PASSENGERS ON LIMITATION OF LIABILITY:


   
Passengers on a journey involving an ultimate destination or stop in a country other than the country of origin are advised that the provisions of a treaty known as the Warsaw Convention may be applicable to the entire journey, including any portion entirely within the country of origin or destination. For such passengers on a journey to, from or with an agreed stopping place in the United States of America, the Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of certain carriers, parties to such special contracts, for death of or personal injury to passengers is limited in most cases to proven damages not to exceed US$75,000 per passenger, and that this liability up to such limit shall not depend on negligence on the part of the carrier. For such passengers travelling by a carrier not a party to such special contracts or on a journey not to, from, or having an agreed stopping place in the United States of America, liability of the carrier for death or personal injury to passengers is limited in most cases to approximately US$10,000 or US$20,000. The names of carriers, parties to such special contracts, are available at all ticket offices of such carriers and may be examined on request. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under the Warsaw Convention or such special contracts of carriage. For further information please consult your airline or insurance company representative.


NOTICE OF GOVERNMENT IMPOSED TAXES, FEES AND CHARGES:
 

The price of this ticket may include taxes, fees and charges which are imposed on air transportation by government authorities. These taxes, fees and charges, which may represent a significant portion of the cost of air travel, are either included in the fare, or shown separately in the "TAX/FEE/CHARGES" box(es) of this ticket. You may also be required to pay taxes, fees and charges not already collected.


DANGEROUS GOODS:


1.1.1 For safety reasons dangerous goods as defined in the IATA Dangerous Goods Regulations, such as those listed in 1.1.2 shall not be carried in or as     passenger checked or carry-on baggage except as outlined in 1.1.3.
1.1.2 Briefcases and security type attaché cases with installed alarm devices; or incorporative lithium batteries and/or pyro-technic material; explosives, munitions, fireworks and flares; gases (flammable, non-flammable, deeply refrigerated and poisonous) such as camping gas and aerosols; flammable liquids such as lighter fuels, paints and thinner; flammable solids, such as matches and articles which are easily ignited; substances liable to spontaneous combustion; substances which on contact with water emit flammable gases; oxidizing substances (such as bleaching powder and peroxides); poisonous (toxic) and infectious substances; radioactive materials; corrosives (such as mercury which may be contained in thermo-meters, acids, alkalis and wet-cell batteries); disabling devices such as mace, pepper spray, etc. containing an irritant or incapacitating substance are prohibited on the person, in checked and carry-on baggage; magnetized materials and miscellaneous dangerous goods as listed in the IATA Dangerous Goods Regulations.
1.1.3 The following items may be carried: non radioactive medicinal or toilet articles (including aero-sols) which are necessary or appropriate for a journey, carried in carry-on or checked baggage when the total net quantity of all such medicinal or toilet articles carried by each passenger or crew member does not exceed 2 kg (4.4 lb) or 2 L (2 qt)and the net quantity of each single article does not exceed 0.5 kg or 0.5 L (1.1 lb or 1 pt); Note: It is intended that this should include such items as hair sprays, perfumes and medicines containing alcohols. carbon dioxide, solid (dry ice) in quantities not exceeding 2 kg (4.4 lb) per passenger when used to pack perishables in carry-on baggage, provided the package permits the release of carbon dioxide gas. Operator approval required for checked baggage only; when in retail packaging, alcoholic beverages not exceeding 70% alcohol by volume, provided that the net quantity of alcoholic beverage in each receptacle does not exceed 5 L (5 qt) with a total net quantity per person of 5L for such beverages; cont (fuller text in the resolution)
2. Include a suitable summary of the information in Paragraph 1, in or with passenger tickets and in the notices which the ICAO Technical Instructions for the Safe Transport of Goods by Air and IATA Dangerous Goods Regulations require to be displayed at airport locations. The information may also be included in pre-flight literature.
3. Print such information always in the English language and a true translation may be provided in other languages. It is recommended that the following layout and design be used:

DANGEROUS ARTICLES IN BAGGAGE


For safety reasons, dangerous articles such as those listed below, must not be carried in passenger's baggage.

  1. Compressed gasses- (Deeply refrigerated, flammable, non-flammable and poisonous) such as: butane, oxygen, liquid nitrogen or aqualung cylinders.

  2. Corrosives such as: acids, alkalis, mercury and wet cell batteries.

  3. Explosives, ammunitions, fireworks and flares.

  4. Flammable liquids and solids such as: lighter fuel, MATCHES, paints, thinners, and fire-lighters.

  5. Radioactive material

  6. Brief-cases and attaché cases with installed alarm devices.

  7. Materials such as: bleaching powder or peroxides

  8. Poisons and infectious substances such as: insecticides, weed-killers and live virus materials.

  9. Other dangerous articles such as magnetised material, offensive or irritating materials.

Medicines and toiletries in limited quantities which are necessary or appropriate for the passenger during the journey, such as hairspray, perfumes and medicines containing alcohol may be carried. Many of these listed articles can be carried as air cargo provided they are packed in accordance with cargo regulations. Further information is available on request.